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Reporting a New Problem   
Home If you are experiencing a problem with one of our software products, please fill out and submit the following problem report form. You may also want to check out our list of known problems.
If what you want to tell us is really more of a suggestion or a request for enhancement, please use our suggestion form inste
ad.

When you submit your problem report, it will be entered into our database for tracking purposes. It will be associated with the account name under which you accessed this web. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically we will post notices regarding problems reported by our customers, and tips or workarounds on the FAQ page.

Please be as specific as possible when describing the problem.

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    1. Which product are you using?


    2. What version of the software are you using:


    3. What operating system are you using:


    4. Please enter a description of the problem:


    5. If the problem is reproducible, please list the steps required to cause the problem, leaving a blank line between the steps.


    6. If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occured and the symptoms observed.


    7. If the problem causes any error messages to appear, please write down the exact message text and enter it here.


    8. Please provide the following contact information in case we need to contact you personally:
      Name
      Work Phone
      Home Phone
      E-mail


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Last modified on Monday, October 28, 2002